File a claim

We always strive to improve our services and offer quality performance.  Should you nevertheless have to file a claim, we shall look into it and try our best to find an appropriate solution.

How to file a claim ?

Please contact our service on 0800/981.81 or by e-mail (

Do not forget to stipulate the following information :

  • Name
  • Address of the collection
  • Contract number
  • Client number
  • Telephone number
  • Email address 
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